ITC´s Development Solution

Supply Chain Management Programme

from the SME Trade Academy

Program in a Nutshell

Created in 2003

20 activities carried out​


  • Building Skills and Training
  • Institutional Building and Support to Institutions

Geographical scope​

Regional Economic Status

Partner : ITC

Contact us

Yes! I want to learn more about how this program could help my business, organization, country or region.


Supply chain skills are critical for businesses of all sizes, especially for micro and small enterprises that have access to fewer resources. Efficiently managing supplies and controlling costs can mean the difference between profit and loss, between success and failure.

Launched in 2003, The ITC Supply Chain Management programme trains SMEs and professionals globally, with two main objectives:

  • To engage and equip local partners to provide leading training and professional certification in supply chain management (SCM);
  • To empower participants to advance their careers and improve enterprise competitiveness.

The training covers every stage of the purchasing and supply chain management process through 4 modules: Strategy and Planning, Sourcing, Operations, Logistics. It also provides introductory e-commerce and trade related e-learning courses, offered on a cyclical basis, via the SME Trade Academy.

Administered by the programme, the internationally recognized Diploma in Supply Chain Management and certificate-level training is delivered by over 60 licensed partners in more than 40 countries.


  • Building Skills and Training

    • The ITC Supply Chain Management programme prepares enterprises to connect with global supply chains through high quality training that is easily accessible and affordable. It responds to rapidly growing needs for the development of skills in supply chain management, a key area for business competitiveness.

      Training sessions are engineered to ensure practical, high-quality learning, with modules containing up-to-date educational tools and content. Each component is updated regularly, and new modules are being added in response to ever-changing requirements. Modules cover a broad range of topics from strategy-setting to managing relationships, operations and logistics.

  • Institutional Building and Support to Institutions

    • ITC partners with institutions that are willing to make initial investments in terms of staff time, marketing and other preparatory activities while expecting to recover these investments later on. ITC supports institutions by building capacity of local trainers, provide marketing support, providing online portal ( to support participant registration, examinations and certification.


  • ITC Supply Chain Management at a glance

    • Network
      Multiplier network
      One network partner enables 49 local enterprises, on average
      Economic value
      Partners generate combined revenue of $1.5 million USD per year, on average
      Strong programme and process governance
      The programme is ISO 9001:2015 certified and training materials conform to the highest standards
      ITC results-based management (RBM) and certification indicators
      Over 50,000 participants trained and 5,000 professionals certified since 2003 ITC’s widest expert network
      Enterprise competitiveness
      Contributor to $51 million USD in enterprise cost savings
      Up to 100% productivity improvement
      Direct contributor to the UN Sustainable Development Goals
      Quality education (Official reporting on SDG 4)
  • Programme focus areas

    • ITC’s supply chain management programming is built on three pillars: (1) High-quality training materials, (2) Networks and (3) Professional certification. Our focus areas are diverse and address different aspects of relevance to each pillar.

  • SCM Programme by the Numbers (2003-2019)

    • 7,684
      Female participants
      Partner Institutions
      Exams delivered
      Awarded Certificates
      Diploma, Certificate of Competency and Training

Impact Stories

  • Kenya – Agri-food processing enterprises

    • Through a series of three workshops, the managers at Greenforest Foods, Mace Foods, and Stawi Foods & Fruits, three SMEs in Kenya, learned to analyze their production and delivery processes to become ‘leaner’ by eliminating inefficiencies through reduced waiting time, over-processing and unnecessary movements over two years.

      Mace Foods, with the help of ITC and BOSCH, a German engineering company, was able to identify waste in the production line and order processing. Based on the training and advisory services they were able to implement lean improvement measures in their processes to become more competitive:

    • Customers are more satisfied
      with the reduced order lead time and have increased orders
      Cost reduction
      in terms of fewer defects, reduced waste and productivity gains
      Practical process enhancements
      have increased efficiency while improving employee morale and motivation
    • Significant improvements in productivity and order lead times have made these enterprises more competitive.

  • China – Shanghai Zili Education Institution

    • Efficient and cost-effective optimization of milk powder supply chain.

    • As a purchasing manager of the Production Department of East China, I discovered the best way to ensure the effective supply of key raw materials and to control the cost of procurement. I centralized the demands of milk powder for all plants for the next two years ans set a unified strategic procurement for the Purchasing Department.
      Zhang Chunxia
      Suzlon Energy

      (Tianjin) Ladas, China

  • Testimonials

    • Using supply positioning model and other tools. We re-categorized our purchasing items more rationally. This enabled us to put more time and resource on critical items. The sourcing performance is about 50% higher.
      Li Qanjia

      Sourcing Manager, Heavy Industries & Construction

    • The collective exhaustion of the programme and the numerous practical tools that it comprises, have increased so far the efficiency and effectiveness of my consultation career.
      Mossad Ghoneim

      Consultant, Developing & Restructuring Logistics Management for Enterprises

    • With this training, it has helped to define the most suitable supplier that should supply one of the critical purchase items for us. The correct decision made has also constantly put my company in a compatible situation whenever a customer is comparing us with our competitors.
      Cheah Tee Ying

      High Technology

    • Using the cost negotiation concepts and techniques we were able to get a very competitive price from our existing vendor and extended the contract.
      Bui Thi Van Ha
      Viet Nam

      Joint Operating Company

    • I have reduced the Stock Holding Cost (SHC) of the Engineering Stores of my organization, by 16% – 19% range in 4-6 months’ time span with the learning benefit of the programme.
      Visuddha Piyathilake
      Sri Lanka

      Mechanical Engineer, Gateway Terminal Company

For Whom

Business AssociationsCorporationsMSMEsSMEsExpertsDecision makersMiddle Managers


  • International organizations

    • Care International
    • Red Cross
    • UNICEF
    • United Nations Development Programme (UNDP)
    • World Food Programme (WFP)
  • National agencies or bodies

    • Dhaka Chamber of Commerce – Bangladesh
    • China Federation of Logistics and Purchasing
    • Dominica Export Import Agency
    • Export and Investment Center – Dominican Republic
    • Secrétariat de Mise en Œuvre du Cadre Intégré Renforcé
    • Foreign Trade Training Centre  – Egypt
  • Professional associations

    • Czech Association of Purchasing and Logistic
    • Empretec Guyana
    • Indian Institute of Materials Management
    • Institute For Supply Management (ISM) – India
    • Kenya Institute of Supplies Management
    • Empretec Nigeria Foundation
    • Asociación de Exportadores del Perú
    • Procurement and Supply Institute of Asia – Philippines
    • Institute of Supply and Materials Management – Sri Lanka
    • SCM International Training Centre for Professional Qualifications – Thailand
  • Academia

    • Universidad de Los Andes: School of Management – Colombia
    • Universidad Privada Boliviana – Bolivia
    • Research Institute of Fudan University in Ningbo – China
    • University of Piraeus – Greece
    • Prasetiya Mulya School of Business and Economics – Indonesia
    • Mianz International College -Maldives
    • Ateneo Graduate School of Business – Philippines
    • Arthur Lok Jack Global School of Business – Trinidad and Tobago
    • College of Business Administration and Management – Vietnam
    • Tecnológico de Monterrey – Mexico
    • Universidad EIA – Colombia
  • Non-governmental organizations (NGOs)

    • CBS Network Ecuador – Ecuador
    • BCaD Consulting Management – Ethiopia
    • Humantec Purchasing & Supply Managemement Consultants – Greece
    • Global Institute of Supply Management – India
    • Pusat Pengembangan Manajemen Pengadaan – Indonesia
    • Institute of Trade Development – Kenya
    • Sustainable Management Systems Consulting – Madagascar
    • Mapics Consultancy – Malasyia
    • Excel Minds Consultancy – Malaysia
    • Institute for Capacity Development – Namibia
    • Management Technology & Alternative Resources Centre – Pakistan
    • Association des Professionnels du Commerce International – Senegal
    • Supply Chain Management Institute of Southern Africa
    • Colombo Institute of Logistics Management – Sri Lanka
    • Outsource Training Center – Sudan
    • Africa Management Development Institute – Swaziland
    • IPSCM CONSULT – Tanzania
    • Supply Chain Guru Co. Ltd.
    • The Tutelage Training & Consulting – UAE
    • INDIGEST – Angola