The 7 policy areas

What does it take for a country to engage effectively in e-commerce? To better tackle the issues at hand in a holistic fashion, we have categorized  those underlying issues into 7 key policy areas:

  • ICT Infrastructure and Services

    Affordable and reliable ICT infrastructure is key for a thriving digital economy. In particular, issues related to accessibility and connectivity, the regular upgrading of infrastructures and reduced artificial regulatory barriers need to be addressed.

  • Payment Solutions

    Payment systems online are opening up new possibilities for both consumers and corporate buyers. But cash on delivery remains the preferred option in many developing countries, while e-commerce users could greatly benefit from an environment where payments can be made safely and easily online.

  • Trade Logistics

    An effective and competitive national and international trade environment is vital for a functioning e-commerce ecosystem. Effective trade logistics and cross border facilitation measures are key for e-commerce development.

  • Legal and Regulatory Frameworks

    Security and trust are fundamental for an environment conducive to e-commerce, creating certainty for consumers and businesses alike. Laws and regulations related to consumer protection, data protection, and cybercrime, elaborated in compliance with domestic, regional, and international legal instruments, are essential to ensure safe online activities for all.

  • Skills Development

    In many countries, business owners and policymakers lack the capacities and technical skills to harness the potential offered by digital technologies, thus hindering the uptake of online commerce and digital activities.

  • Access to Financing

    To facilitate the growth of e-commerce and e-trade in developing countries, it is crucial that they build a strong financial architecture that funds innovation and entrepreneurship at all points across the e-commerce value chain.

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