ITU´s Development Solution

ICT Statistics

More reliable data for better e-commerce strategies

Program in a Nutshell

Created in 2005

32 activities carried out​


  • Capacity Building and Development
  • Building Skills and Training
  • Technical Assistance and Support
  • Policy Advice, Support and Formulation


Looking for donors

Geographical scope​

Regional Economic Status

Partner : ITU

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This programme offers developing countries support in collecting and disseminating data about Information and Communications Technology (ICT).

The objective is to help countries implement better ICT strategies by providing reliable figures on the access and use of ICTs, and their impact on development. This, in turn, should help facilitate the growth of the national digital economy, including the e-commerce sector.

The programme offers both technical support for data collection and training for staff of National Statistical Offices (NSOs) and other national institutions responsible for ICT statistics and household surveys.


    • Improve the capacity of official data producers to produce internationally comparable statistics
    • Get a better understanding of which concepts, variables and indicators to use for measuring and compiling data, including an internationally agreed core list of ICT indicators and the statistical operations best adapted to surveying ICT use
    • Offer national statisticians a week-long training course on measuring ICT access and use by household and by person
    • Benefit from technical workshops, both regionally and nationally, to exchange experiences and discuss methodologies, definitions, survey vehicles and other issues
    • Implement a methodological framework to deliver ICT statistical work throughout the different phases of survey planning and design, data collection, data processing and dissemination
    • Review and improve the institutional aspects of producing ICT statistics, such as co-operation between data providers and users, and co-ordination among data producers
    • Provide data producers with background information on the measurement of ICT in key areas, including the link between indicators, ICT policymaking and related international initiatives


  • In 2009, the city of Port of Spain, Trinidad and Tobago hosted statistics experts from the Caribbean region for a week-long training course on measuring ICT access and use by households and individuals. In 2011, the course was organized in Amman, Jordan for experts in the Arab region.

    For both regions, the course was an opportunity to :

    • get a better understanding of ICT statistics
    • learn about the importance of measuring ICT in a harmonized way to optimize policy-making and tackle the digital divide
    • understand the importance of quality and reliability when carrying out surveys and producing statistics
  • To help countries collect data more efficiently, the ICT Statistics programme provides regional and national workshops on ICT infrastructure and access indicators. The workshops are based on the ITU Handbook for the Collection of Administrative Data on Telecommunications/ICT, and on various administrative sources.

    Participants learn about:

    • indicators and definitions
    • data sources and questionnaires
    • databases
    • dissemination and other relevant topics

    Many previous workshops have been co-organized with other members of the Partnership on Measuring ICT for Development.

  • A key objective of this programme is to empower countries by providing better access to ICT statistics. To achieve this, ITU disseminates:

  • > 180
    On telecommunication infrastructures
    Data on Economies
    From 1965 to 2015
  • Including data on :

    • ICT service prices
    • revenue and investment
    • access to and use of ICTs by households and individuals

    The digital divide in 2016: Percentage of the individuals using the internet


For Whom

Policy makersResearchersExpertsDecision makers


  • Partnership on Measuring ICT for Development
  • Broadband Commission
  • UN Committee for the Coordination of Statistical Activities (CCSA)
  • UNData



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