ITU´s Development Solution

ICT Statistics

More reliable data for better e-commerce strategies

Program in a Nutshell

Created in 2005

32 activities carried out


  • Capacity Building and Development
  • Building Skills and Training
  • Technical Assistance and Support
  • Policy Advice, Support and Formulation


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Geographical scope

Regional Economic Status

Partner : ITU

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This programme offers developing countries support in collecting and disseminating data about Information and Communications Technology (ICT).

The objective is to help countries implement better ICT strategies by providing reliable figures on the access and use of ICTs, and their impact on development. This, in turn, should help facilitate the growth of the national digital economy, including the e-commerce sector.

The programme offers both technical support for data collection and training for staff of National Statistical Offices (NSOs) and other national institutions responsible for ICT statistics and household surveys.

  • Capacity Building and Development

      • Improve the capacity of official data producers to produce internationally comparable statistics
      • Get a better understanding of which concepts, variables and indicators to use for measuring and compiling data, including an internationally agreed core list of ICT indicators and the statistical operations best adapted to surveying ICT use
  • Building Skills and Training

      • Offer national statisticians a multiple-day training course on measuring ICT access and use by households and individuals
      • Benefit from technical workshops, both regionally and nationally, to exchange experiences and discuss methodologies, definitions, survey vehicles and other issues
  • Technical Assistance and Support

      • Implement a methodological framework to deliver ICT statistical work throughout the different phases of survey planning and design, data collection, data processing and dissemination
  • Policy Advice, Support and Formulation

      • Review and improve the institutional aspects of producing ICT statistics, such as co-operation between data providers and users, and co-ordination among data producers
      • Provide data producers with background information on the measurement of ICT in key areas, including the link between indicators, ICT policymaking and related international initiatives
  • Building capacity through global training

    • In May 2019, the city of Abidjan, Côte d’Ivoire hosted statistics experts from the Africa region for a 3-day training course on measuring ICT access and use by households and individuals. In October 2019, the course was organized in Ha Noi, Viet Nam for experts in the Asia-Pacific and in Mexico City, Mexico for experts in the Americas region.

      For the regions, the course was an opportunity to :

      • get a better understanding of ICT statistics
      • learn about the importance of measuring ICT in a harmonized way to optimize policy-making and tackle the digital divide
      • understand the importance of quality and reliability when carrying out surveys and producing statistics
  • Providing workshops for technical skill building

    • To help countries collect data more efficiently, the ICT Statistics programme provides regional and national workshops on ICT infrastructure and access indicators. The workshops are based on the ITU Handbook for the Collection of Administrative Data on Telecommunications/ICT, and on various administrative sources.

      Participants learn about:

      • indicators and definitions
      • data sources and questionnaires
      • databases
      • dissemination and other relevant topics

      Many previous workshops have been co-organized with other members of the Partnership on Measuring ICT for Development.

      ITU has also recently launched a free self-paced online training course on Measuring Digital Development: Telecommunication/ICT Indicators. The online course aims to strengthen the capacity of countries to produce ICT indicators and statistics according to international standards and methodologies.

  • Promoting access to statistics

    • A key objective of this programme is to empower countries by providing better access to ICT statistics. To achieve this, ITU disseminates:

    • > 180
      On telecommunication infrastructures
      Data on Economies
      From 1965 to 2021
    • Including data on :

      • ICT service prices
      • revenue and investment
      • access to and use of ICTs by households and individuals

Policy makersResearchersExpertsDecision makers
  • International organizations

    • Partnership on Measuring ICT for Development
    • 2030 Agenda for Sustainable Development
    • Secretary-General’s Data Strategy
    • Broadband Commission
    • UN Committee for the Coordination of Statistical Activities (CCSA)
    • UNData
    • Universal and meaningful connectivity targets