Employment and labour market policies: Can they profit from new technologies?


Increasing digitalization and use of new technologies have pushed employment policies in new directions worldwide. In the wake of the recent pandemic, while there has been an increase in the number of workers in informal employment, digitalization and technology are also helping others transition to formal employment through a process called E-formality. At the same time, the digital and technical evolution in public employment services (PES) that help match workers with jobs and employers find the workers they need, is playing a critical role in supporting a recovery from the pandemic and other labour market disruptions.


Vicky Leung
ILO Employment Policy Department
Technical and Programme Officer
Transition to Formality Unit

Michael Mwasikakata
Head, Labour Market Services for Transitions Unit