A new report published by the UPU shows how Posts are gaining customers’ trust to provide financial inclusion through the postal network.
Posts have been providing financial services for more than a century, today serving 1 billion customers holding nearly 2 billion accounts.
Modern-day Posts are starting to provide digital financial services (DFS) for their customers as more of the world moves to online and mobile channels for service delivery. However, as with any new technology, some customers are cautious to adopt digital financial services and continue to opt for cash.
A new report published by UPU’s Financial Inclusion Technical Assistance Facility (FITAF), and titled “In Post We Trust”, suggests increased trust in the Post can encourage the uptake of digital finance through the postal network. It identifies four measures to increase trust in Posts.