The Universal Postal Union (UPU), with its 192 member countries, is the primary forum for cooperation between postal sector players. It helps to ensure a truly universal network of up-to-date products and services.
In this way, the organization fulfils an advisory, mediating and liaison role, and provides technical assistance where needed. It sets the rules for international mail exchanges and makes recommendations to stimulate growth in mail, parcel and financial services volumes and improve quality of service for customers.
Digitalization and digital transformation of postal services has become a strategic priority as the digital economy is expanding. Postal operators worldwide are implementing new technologies to modernize, diversify and adapt services to customer demand.
According to UPU research, over 93% of Posts provide some form of digital postal services either directly or in partnership with other companies. From basic digital postal services such as online track and trace, e-post through to e-government and e-commerce services such as digital identities, national marketplaces, e-payments and e-logistics, innovation continues at pace.
Related initiatives:
Organization's Website
Subtheme
(Building) - Digital Trust and Resilience
Roundtable
Duration (minutes): 90
Format description: The Session is anticipated to be highly interactive. It will present a brand new initiative - a Global Postal Sector Information and Sharing Analysis Centre (POST-ISAC) and will also seek feedback from the participants.
