In a rapidly evolving postal landscape, the sector is navigating significant change. Traditional postal operators are adapting to declining letter volumes, while the growth in parcels driven by e-commerce continues to reshape business models and operations. At the same time, powerful online platforms are influencing market dynamics, and customers increasingly expect faster, more flexible and transparent delivery services.

Alongside these shifts, there is a growing push for greater digitalization and sustainability - creating both challenges and opportunities for innovation across the sector. As a result, long-standing models are being redefined, and new pathways are emerging.

In this episode, we explore what these developments mean for the future of postal and delivery markets, ahead of the UPU Conference on Postal Regulation. Featuring insights from Ms. Antonia Niederprüm, Head of the Postal Services and Logistics at WIK-Consult and Dr. Roel Gevaers, Professor at the University of Antwerp, the discussion also looks at emerging regulatory developments, including Europe’s move to end duty exemptions on low-value parcels, and how this could reshape cross-border e-commerce and global supply chains.