In a bid to advance the UPU’s vision of a more connected and digital postal ecosystem, UPU Consultative Committee member Reason Solutions has successfully modernized global postal operations with a number of national Posts.
Headquartered in Hyderabad India, the IT firm, through its flagship platform PostGlobal, has enabled Posts to align their processes with international standard operating solutions. PostGlobal offers an end-to-end solution that automates postal counter services, mail handling, last-mile delivery, financial operations, human resources and payroll management. Fully interoperable with UPU systems, it also integrates with services provided by government agencies and global logistics partners.
Postal operators can pair their PostGlobal suite with Microsoft Dynamics 365, gaining access to an advanced ecosystem that strengthens financial management, reporting and workforce efficiency.
“Our mission has always been to empower postal and logistics organizations through innovation,” explains Bikshapu Reddy, CEO and founder of Reason Solutions. “PostGlobal embodies our vision – modular, scalable and transformative. We don’t just deliver software; we build partnerships, ensuring every client receives unwavering support, operational excellence, and the tools to redefine modern postal services.”
Over the past few years, Reason Solutions has successfully implemented PostGlobal in more than a dozen countries across Africa, the Caribbean, Asia and the Pacific, carefully tailoring each deployment to local contexts while maintaining global interoperability and compliance with UPU standards.
BotswanaPost and Mauritius Post have already fully integrated PostGlobal with Microsoft Dynamics 365, achieving greater transparency, enhanced customer engagement and improved service delivery. “As with any IT installation, the process faced challenges. However, Reason Solutions and BotswanaPost project teams worked hand in hand to deliver the project on time and within budget,” noted Cornelius Ramatlhakwane, CEO of BotswanaPost.
In Ethiopia, Ethiopost has leveraged the PostGlobal system to introduce postal automation and integrate with the Department of Immigration and Nationality Affairs and mobile payment provider Telebirr in order to streamline passport services and digital transactions nationwide.
In the Pacific, Post Fiji adopted PostGlobal to launch a virtual post office and e-commerce platform supporting small and medium enterprises (SMEs). “We have no objection to allowing any postal operator to conduct a site visit and seek further information and references on the software installed,” added William Wong, Head of Finance at Post Fiji.
The Posts of Malawi and Trinidad and Tobago have deployed PostGlobal solutions to enhance last-mile delivery, integrate mobile money services, and improve their readiness to participate in the growing e‑commerce ecosystem.
The suite has strengthened operations for Posta Kenya, integrating mobile money services through the country’s digital financial platform M-Pesa and national tax systems, as well as enabling compliance with international mail standards for end-to-end automation. Other successful roll-outs – including in Zambia, Barbados, Grenada and Bonaire, Sint Eustatius and Saba – have boosted automation services to enhance efficiency, improve tracking and reduce manual labour, further demonstrating PostGlobal’s adaptability across diverse postal networks.
Since its inception in 2005, Reason Solutions has placed a strong emphasis on financial inclusion and customer convenience, integrating mobile and digital payment systems – such as Airtel Money, M-Pesa and Telebirr – to extend postal and financial services seamlessly to both urban centres and remote and underserved communities.
As new tech and innovative solutions continue to shape global postal operations, postal operators are using mobile apps, virtual post offices and delivery tracking tools to meet the expectations of today’s digital-first consumers.
As a member of the UPU Consultative Committee, Reason Solutions continues to play an active role in shaping the future of postal technology. Its work shows how strategic digital innovation can empower postal operators to create new pathways for e-commerce, government services and international trade.
By helping postal operators to become modern, customer-centric service hubs that foster inclusion, Reason Solutions is enhancing efficiency while contributing to more inclusive and connected growth in a digitally empowered world.
This article first appeared in Union Postale Autumn 2025.
