Cross-Border IT and ITES Outsourcing [Updated in 2022 with Avasant]

October 16
 – October 30

This course introduces the basic concepts involved in the internationalization of information technology (IT) and IT-enabled services (ITES) from the perspective of companies looking to internationalize.

In partnership with: Ministry of Foreign Affairs of the Netherlands

After completing this course, participants will be able to:

  • Understand the differences between IT products, IT services, and IT-enabled services, as well as the different trends in these sectors.
  • Understand the factors involved in the creation of a successful IT-related export industry.
  • Understand the different aspects of IT products, IT services, and IT-enabled services.
  • Understand the challenges of exporting IT products, IT services, and IT-enabled services.
  • Understand the topics to consider and the actions to take in order to prepare for exporting IT, IT services and IT-enabled services.


We recommend using the latest version of the Chrome or Safari browsers to ensure an optimal experience viewing the lectures.

Participants who meet the course requirements will receive a Certificate of Achievement issued in electronic format.


  • Module 1 – Introduction to the Internationalization of IT and ITES
  • Module 2 – An Overview of IT and ITES Activities
  • Module 3 – Is Your Company Ready to Internationalize?
  • Case Study Exercise (C062)
  • Certificate of Completion