Bringing digital access to underserved communities in the Kyrgyz Republic

In the remote, rugged hills of the Kyrgyz Republic’s Talas region, a quiet yet powerful digital revolution is transforming lives. Through the World Bank’s D-CASA project, broadband internet access is becoming more affordable, private investment in the ICT sector is expanding, and the government’s ability to provide digital services is improving. With solid support from the government and participation from the private sector, the project is building a digital backbone connecting every community center in the country. The Kyrgyz Republic’s experience offers a roadmap for any country aiming to bridge the digital divide in remote communities.

Transformative impact in Talas and beyond

The Kyrgyz Republic, a mountainous country in Central Asia, has long grappled with significant digital challenges, especially where poor infrastructure and limited access to affordable internet have stunted economic growth and isolated communities. These issues have hindered economic development and access to education and healthcare, leaving rural populations isolated and disadvantaged. Existing fiber-optic networks and data centers cannot support a modern digital economy, and lack of investment and outdated laws stifle innovation.

During a recent trip to the remote Talas region, we witnessed firsthand the transformative impact of the project. In villages like Uch-Emchek and Kalba, where traditional life has long dictated the daily rhythm, the introduction of high-speed internet is already redefining business as usual.

At the Uch-Emchek local clinic, healthcare workers shared stories of dramatically improved medical reporting and administration. Connectivity allows medical centers to record patient information on computers, improving efficiency and record-keeping. Jibek Nusubaliyeva, the clinic’s manager, said that reliable internet service allows nurses to prepare and send monthly reports electronically. Before broadband, this required a half-day trip to the regional health center. Now, that time can be used to serve patients.

The impact on education is equally profound. Schools are already using the internet for test preparation and basic computer classes. Teachers and students now enjoy uninterrupted access to a wealth of online educational resources, giving them a sense of being on an equal footing with towns already connected to broadband. Schools are also creating demand for home connectivity as parents see the benefits. The benefits are immediately apparent. Rural children, for example, no longer need to drive to the big town to take a test. Connectivity gives kids from the village the same opportunities as those from the cities.

Launched in late 2022 with a $24 million budget, the initiative aims to connect over 3,800 public institutions to broadband internet by laying 2,500 kilometers of fiber-optic cables to underserved areas and adding two cross-border connections. The project is also improving government services. For example, digitizing paper records has moved services to an automated system, streamlining administrative processes and improving access to essential services. Smart solutions like road safety and traffic management systems have also been introduced.

As of 2023, the project had provided internet access to nearly 3 million people, with the ambitious goal of reaching another million by mid-2025. Internet penetration is expected to increase from 45 to 57 percent, and international internet bandwidth per capita is expected to rise from 50 to 75 kbps. The project has successfully fostered private sector investments, with a target of $8 million committed by 2025. Furthermore, D-CASA has trained 1,400 individuals and facilitated the formation of 10 partnerships, with a goal of 20 by the project’s end.

Local community leaders and residents have expressed overwhelming support for these efforts and are enthusiastic about the transformative changes it brings. This enthusiasm extends beyond mere access to information. For many, the internet represents a lifeline to essential services and a platform for economic development. Local businesses are beginning to thrive, leveraging online tools to reach broader markets and streamline their operations.

Beyond connectivity: Envisioning a digital future

As we walked through the newly connected villages, it was clear that the internet is not just a utility but a catalyst for empowerment and growth. Digital infrastructure is enabling local governance. The palpable sense of pride and optimism among the villagers serves as a potent reminder of the transformative power of digital technology.

The Kyrgyz Republic’s experience offers valuable lessons for other countries that want to connect remote communities. First, building trust and securing buy-in from local communities is essential. Early involvement and transparent communication helped address concerns and align the project with local needs. Second, collaboration between the government and private sector can play a vital role in expanding infrastructure and ensuring long-term sustainability. Lastly, focused training programs, especially for women and youth, help ensure that digital skills continue to develop and keep pace with technological advancements.

The successes achieved in Talas are being reflected in regions across the country. The D-CASA project is not just connecting places—it is connecting lives, proving that even the country’s most remote communities can reap the benefits of digitalization.