ESCWA - Government electronic and mobile services (GEMS-2022) maturity index

Government electronic and mobile services (GEMS-2022) maturity index

GEMS indicator aims to measure the maturity of government services provided through e-portals and mobile applications in the Arab region. It is a tool that enables decision and policy makers to monitor the digital transformation programs, and it seeks to bridge the gap in most of the international indicators, related to service maturity, its use, user satisfaction, and public outreach.

To this end, 84 government services have been identified, and it is necessary for each country to deliver them electronically for individuals and businesses. The principle of life cycle has been adopted in service selection; any individual needs these services at different stages of life, and each company requires them since its establishment to its close. These services are updated annually in line with the evolving needs of individuals and institutions.