Consumers International

Consumer Int Digital finance- The consumer experience, 2023

Digital finance: The consumer experience, 2023

Our latest report – Digital finance: The consumer experience, 2023 – provides an assessment of the scale of the issue across low- and middle-income countries. In evaluating the pain points facing consumers, it provides a much-needed route map for regulators, consumer associations, and market actors to take action. Assessed across four ‘pillars’ of financial consumer protection, the total index score comes in at just 40 out of 100. These results make it clear that more work is needed to build consumer protection frameworks that sufficiently protect and empower consumers.

Consumers Int - Policy Action Framework- Improving Product Sustainability Information in E-Commerce

Policy Action Framework: Improving Product Sustainability Information in E-Commerce

Achieving sustainable consumption is vital to addressing the global environmental crisis and meeting the United Nations Sustainable Development Goals. The size of the sustainable consumption challenge – trillions of products produced in millions of locations and sold to billions of consumers – requires a tectonic shift in established approaches among consumers, retailers, and manufacturers.

Action Agenda- Informing Sustainable Consumer Choices in E-Commerce

Action Agenda: Informing Sustainable Consumer Choices in E-Commerce

The growth of e-commerce is reshaping the way we consume globally. This poses both risk and opportunity for sustainability. The online information environment, with its scale, avenues for cocreation and personalisation, and commercialisation, could push consumers towards more unnecessary and unsustainable purchases. But with the right interventions, e-commerce players can leverage these unique aspects to empower better informed, more sustainable consumption at scale.