How have e-Shopper Behaviours changed in the Context of COVID?

11:00 am
 – 12:00 pm

UPU Consultative Committee: Webinar Trilogy

In line with its approved roadmap for 2021, the Consultative Committee is holding a series of three one-hour webinars dedicated to the disrupted market environment resulting from the COVID-19 pandemic: accelerated digitalization of communications and commerce, leading to changes in e-commerce logistics; changing consumer behaviours; and what citizens should expect from the universal service obligation in their respective countries.

The COVID-19 pandemic has forever changed online shopping behaviours in both emerging and developed economies. Making e-shoppers’ online experience a safe journey is an institutional obligation that comes with many responsibilities to ensure that consumers are protected while online.

28 April 2021 at 11:00 – 12:00 CES (UTC+2)  | Zoom Meeting ID: 940 8078 3164 | Passcode: 223174

Keynote Presenter
Torbjörn Fredriksson
Chief at ICT Policy, Section UNCTAD
Geneva, Switzerland
Walter Trezek
UPU CC Chair

  • Liz Coll
    World Class Expert on consumer tech policy, data protection and online consumer protection
  • Ujjwal Kumar
    Policy Analyst, CUTS International