Digital Tourism: Bridging the gap between communities and destinations
The concept of digital tourism is aimed at improving travel efficiency, the quality of life of the inhabitants and the overall touristic experiences. The process of digital transformation also stands to impact the tourism industry by delivering technological interventions based on AI, IoT, VR to create responsive and adaptive environments and systems and to deliver services that can respond to customer requests personalizing services related to hotel and airline bookings, language interpretation, navigation within a given destination, and even baggage handling.
This Webinar will explore the impact of emerging technologies on tourism in cities, while also underscoring the key strategies required for cities to employ digital technologies for enhancing quality of services for tourists and reducing operating time and cost of tourism-related services.
Participation is open to the ITU Member States, Sector Members, Associates, ITU Academia, and to any individual from a country that is a member of the ITU and who wishes to contribute to the work. This includes individuals who are also members of international, regional and national organizations. Participation to the webinar is free of charge.
14:00 – 14:05
- Seizo Onoe, Director, Telecommunication Standardization Bureau, ITU
14:05 – 14:55
Session 1: Digital Transformation in the Tourism Industry
- Ramon Ferri, Director of Institutional Relations, SEGITTUR
- Alberto Bernal, Director Territorios Phygital, Indra/Minsait
Questions & Answers
14:55 – 15:00
- Bilel Jamoussi, Deputy Director, Telecommunication Standardization Bureau, ITU